Purpose of the position
This position is part of the corporate team at Synthesis and is focused on a wide variety of tasks that include, but are not limited to, sales, marketing, communications, and overall support to the management team.
We seek an experienced candidate that demonstrates:
Support/embody the mission and vision of Synthesis
Excellent digital marketing and customer service skills
Expert-level understanding on SM platforms (FB, IG, LI, TW)
Excellent written and spoken English
Can represent the high-quality experience that Synthesis delivers
Masters how the customer journey flows
Highly- knowledgeable about the overall customer journey to handle customer Q&A
Delivers timely analytical SM Performance data
I.T. enthusiast, and experience with CRM is a plus
Works independently - self-starter
Excellent writing skills
Genuinely enjoys and is passionate about customer correspondence
Strong organizational and administrative abilities:
Attention to detail
Effective written communication skills and computer skills
Enjoys a fast-paced environment
A critical eye and ear for process
Highly-effective judgment to make sound and responsible decisions
Modelling professionalism: excellent and effective interpersonal and communication skills and the ability to work well with people of all ages, backgrounds, etc.
The ability to be flexible, especially in regards to this positions’ work schedule, and possess a willingness to adapt to changing situations and to learn new tasks
The ability to solve problems and remain grounded while working under stress
Enthusiasm, charisma, creativity, humor, leadership skills, and individual initiative
The role of a Corporate Operations Manager includes, but is not limited to, the development and management of Synthesis customer journey through the educational to booking and integration support.
Develop and support digital customer experience through supporting and directing content creation and educational content
Working closely with company CRM system and other Corporate Operations/Administrative team members on engaging with customers via email, calls, and social media channels
Refine and develop company practices around attracting new customers and educating them through digital and non-digital strategies
Work with corporate team to create and implement strategies to expand the reach and audience of Synthesis-generated content around psychedelics and customer testimonials
Manage outside consultants on various aspects of marketing and sales to
Support & Develop various Business Development initiatives
Work closely with the Corporate Operations team and Directors to identify, scope and execute on various projects that will support the continued growth and expansion of Synthesis
Compensation package to be determined based on experience.
When applying to Synthesis please be sure to include all of the following for consideration: your CV as well a brief 3-5 minute video introducing yourself, sharing a bit on your background specifically as it relates to your experience in retreats and with psychedelics, as well as anything else that you think we should know about you. Please include your location, willingness to relocate to the Netherlands if not currently based in country, your salary requirements. Upon receipt we will be in touch within 3-5 business days.